28 de outubro de 2019 (Brasília) – Por ocasião do Latin American and Caribbean Air Transport Association (ALTA) Leader’s Forum 2019, Peter Cerdá, vice-presidente regional da Associação Internacional de Transporte Aéreo (IATA – International Air Transport Association) para as Américas, forneceu atualizações sobre os desenvolvimentos regionais.A aviação na região contribui com US$ 156 bilhões para o PIB e fornece 7,2 milhões de empregos. A aviação é o negócio da liberdade e, desta forma, conecta a América Latina a 160 cidades em todo o mundo, fornecendo conexões importantes para os negócios, o turismo e as pessoas.Porém, o setor enfrenta situações comerciais difíceis tanto em nível regional quanto global, provocadas pelo clima político geral e pelas guerras comerciais. O indicador RPK (passageiros-quilômetros pagos transportados) da região aumentou 3,4% em agosto de 2019, em relação ao ano anterior, enquanto o indicador FKT (toneladas de carga por quilômetro) não teve alteração, com crescimento de 0,1% no mesmo período. Com os altos custos operacionais na região, a lucratividade continua um dos principais desafios.”Estimativas de longo prazo mostram que o tráfego de passageiros na região deve continuar com crescimento anual de aproximadamente 4,1%, com a classe média em expansão gerando uma boa parte dessa demanda. Para isso, precisamos de estabilidade política na região, mas os eventos recentes mostraram novamente que isso não é realidade”, comentou Cerdá, que também pediu aos governos que apoiem o setor nos aspectos abaixo:Redução de custos: A América Latina continua sendo uma região de altos custos operacionais, devido aos altos impostos e taxas cobrados por governos e prestadores de serviços.”O aumento artificial dos custos tem que acabar. Por exemplo, não é possível que, no Brasil, o combustível para aviação seja um dos mais caros do mundo devido à falta de concorrência na cadeia de valor. As tentativas recentes no México e Panamá de aumentar ou criar impostos e taxas para os passageiros mostram que os governos ainda veem esse setor como uma fonte de lucro que pode ser usada para gerar receita para os cofres do estado”, continuou Cerdá.Infraestrutura: O fornecimento de infraestrutura adequada a preços acessíveis é uma obrigação. Considerando que o número de passageiros deve dobrar na região nos próximos 20 anos e que todos os principais hubs da região já estão saturados, as autoridades precisam resolver esse problema com prioridade.”Precisamos da participação de todos do setor desde o início para garantir que a infraestrutura adequada seja construída para atender aos passageiros com eficiência, segurança e facilidade. Um exemplo é Santiago, no Chile, onde o processo de consulta começou muito tarde, ou Lima, onde a falta de apoio governamental está a pôr em risco a conclusão atempada da segunda pista e do terminal.”Sobre a interrupção de um dos poucos projetos de aeroporto greenfield de Texcoco, na Cidade do México, Cerdá disse: “Precisamos urgentemente que o governo mexicano apresente seus planos para o sistema de três aeroportos na capital, pois isso envolve a modernização do espaço aéreo para garantir operações seguras e eficientes.”Bogotá foi mencionada como um exemplo em que a capacidade pode ser ampliada sem a necessidade de construir um novo aeroporto, apenas eliminando restrições desatualizadas. “O Aeroporto de El Dorado possui restrições de operação noturna que não levam em consideração o progresso em termos de redução de ruído das aeronaves. Com isso, o congestionamento nas primeiras horas da manhã causa atrasos e cancelamentos de voos e transtornos aos passageiros. O governo poderia facilmente resolver esse problema com uma medida imediata.”Segundo Cerdá, um aspecto positivo foi o progresso na Argentina promovido pela Empresa Argentina de Navegação Aérea (EANA), com melhoria da infraestrutura de controlo do tráfego aéreo (ATC) no país, incorporando o conceito de navegação baseada no desempenho (ou PBN – Performance-Based Navigation), implementando 100% de cobertura por radar e redesenhando o espaço aéreo de Buenos Aires.Regulamentações mais inteligentes: A aviação é um setor global e, por isso, existem normas globais para tratar de assuntos como direitos do consumidor, como a Convenção de Montreal 1999 (MC-99). Na região, mais uma vez nos deparamos com uma colcha de retalhos de regras e regulamentos locais, que aparentemente parecem ser do interesse dos clientes, mas aumentam os custos das companhias aéreas, minimizando a possibilidade de tarifas menores.”Por exemplo, o Brasil precisa se alinhar às normas globais de responsabilidades das companhias aéreas, principalmente em termos de atrasos e cancelamentos de voos, quando estão fora do controle da companhia aérea. As companhias aéreas que operam no país continuam enfrentando um número excessivo de ações judiciais, resultando em danos financeiros punitivos e às vezes até morais, devido a cancelamentos de voos que estão fora de seu controle. Essa prática é injusta e aumenta consideravelmente o custo da viagem para todos, pois essas multas e pagamentos devem ser compensados.”Com relação ao tema de crescimento sustentável, Cerdá destacou que o setor tem, há mais de uma década, a meta de limitar as emissões de 2020: “Essa meta foi definida pelo Esquema de Redução e Compensação de Carbono da Aviação Internacional (CORSIA), que foi acordado na Organização da Aviação Civil (OACI) de 2016 e reafirmado na 40ª Assembleia da OACI no início deste mês. Até 2050, a meta do setor é reduzir o CO2 líquido para metade dos níveis de 2005. As emissões da viagem são, em média, metade do que eram em 1990. Os combustíveis de aviação sustentável (SAF – Sustainable Aviation Fuels) oferecem a maior oportunidade de redução de carbono. Os governos da região podem usar essa oportunidade para apoiar iniciativas que explorem o potencial dos SAFs, criando políticas de apoio para o seu desenvolvimento.”Por fim, Cerdá lembrou a todos que voar é o negócio da liberdade, que promove o crescimento dos negócios, os laços entre as pessoas e as jornadas pessoais de descoberta. Para promover isso, principalmente entre as principais autoridades, a IATA publica regularmente estudos econômicos sobre os principais mercados.

15 October 2019 (Warsaw) – The International Air Transport Association (IATA) announced the results of its 2019 Global Passenger Survey showing that passengers are looking to technology to improve their travel experience.  

The survey acts as the voice of the passenger, providing objective and in-depth insights into the preferences and behaviors of air travelers around the world, helping to guide industry initiatives. The focus of the survey was on processes and technology in the travel experience, not airline or airport service levels. Top passenger prioritiesidentified include: • Having more personal control over their journey viatheir smart phone• Being able to use biometric identification to speed up travel processes• To be able to track their baggage • Maximum wait times of 10 minutes for baggage collection and immigration / customs• Access to Wi-Fi on board at 34,000ft 

More Control 

Passengers want to use their personal device to control more aspects of their travel journey from booking to arrival. 

An airline app was the preferred method of booking for passengers from one of the world’s largest aviation markets, with 24% of travelers from North Asia preferring this method. It was also the second most popular choice among passengers in the Middle East, favored by 14% of travelers. Booking through an airline website, although less popular than in 2018, remains the method of choice for most travelers globally (39%). 

Using a smartphone was also identified by more than half of passengers (51%) as their preferred method of check-in. This was a 4% increase over 2018. 

Most passengers (72%) also wanted to be kept informed throughout their journey via travel notifications sent to their personal device. SMS remains the preferred notification option for 39% of passengers, but this trend has been decreasing since 2016. Conversely, preference for receiving information via a smartphone app has increased by 10% since 2016 and is now the method of choice for one third of passengers. 

The survey found that 83% of passengers want to receive information on the status of their flight and 45% would like information on their baggage. Passengers also asking for information to help them plan their passage through the airport with 45% wanting to know wait times at security and border control and 37% wanting to know wait times at customs. 

Biometric technology to speed up airport processes 

The survey found that 70% of passengers are willing to share additional personal information including their biometric identifiers to speed up processes at the airport. This increases in correlation with the number of flights taken per year. The highest support for this (76%) is among fliers who travel for business, more than 10 times per year. 

In addition, 46% of passengers would prefer to use biometric identification instead of a paper passport for their journey and 30% would opt to use a biometric token to board the plane. These findings lend strong support toIATA’s One ID project which aims to create a paperless airport experience for passengers where they can move from curb to gate using a single biometric travel token such as a face, fingerprint or iris scan. 

“Passengers are willing to share more personal information if it removes hassle from their travel experience. But it’s clear that concerns over data privacy remain. While the majority of passengers want to use biometric identification instead of a paper passport, 53% of those that did not, said they were concerned about the security of their data. Passengers need to be confident that their data is safe,” said Alexandre de Juniac, IATA’s Director General and CEO.

Securing data is paramount for One ID. IATA is working on a trust framework that ensures that:• Stakeholders have access to passenger data on an authorized, need-to-know basis only• There are exception processes in place for those who do not want to share their biometric data and • Privacy and data regulations are adhered to. 

High demand for baggage tracking 

Over half of passengers (53%) said that they would be more likely to check their bag if they were able to track it throughout the journey. And 46% said that they want tobe able to track their bag and have it delivered directly to an off-airport location, if that service were available. 

Airlines and airports are working together to improve baggage information reliability by tracking baggage at major touch points such as loading and unloading (the implementation of IATA Resolution 753). And the 75^thIATA AGM unanimously resolved to support the global deployment of Radio Frequency Identification (RFID) for baggage tracking. RFID read rates are 99.98% accurate which is significantly better than that of bar codes. 

Time is of the essence for passengers 

The survey indicated that 80% of passengers want to wait no longer than three minutes to drop off a bag. This increased to 10 minutes for queuing at immigration/customs for 79% of travelers. And only 2% would accept a waiting time longer than 20 minutes. Passengers (74%) also want to wait no longer than 10minutes for baggage delivery. And almost none wants towait longer than 20 minutes. The survey also found that for nearly three quarters (74%) of passengers, speed was the main benefit of using automated immigration gates/kiosks. A similar number (72%) gave the overall experience of automated immigration processing a thumbs up. 

Onboard Wi-Fi 

Passengers want onboard Wi-Fi. Some 53% of surveyedpassengers found Wi-Fi important to have. The importance is the highest in Africa (71%), Latin America (68%) and the Middle East (67%) and the lowest in Europe (44%) and North America (49%).

With availability of Wi-Fi connectivity continuing to have a direct impact on the overall travel experience, adopting the latest onboard Wi-Fi technology continues to be an effective way for airlines to distinguish their product offering. 

Passenger pain points

Passengers once again identified airport security screening process and border control as two of theirbiggest pain points when travelling. Having to remove personal items was identified as a pain point by the most travelers (60%), closely followed by the removal of laptops and large electronic devices (48%) and variations in screening processes at different airports (41%). 

To improve the boarding experience, the top three suggestions from passengers are• More efficient queuing at the boarding gate (60%),• Not needing to get a bus to the aircraft (51%) and • More bin space for cabin luggage (46%). 

To improve the connection experience, the top three desires from travelers are not having to go throughsecurity at the transfer airport (60%), not having to pick up and reclaim their bag at the transfer airport (59%) and not having to pass immigration at the transfer airport(55%).  

NEXTT

Many of the identified demands of passengers are covered by the NEXTT (New Experience in Travel and Technologies) initiative. This is a joint IATA and ACI (Airports Council International) effort to develop a common vision to enhance the on-ground transport experience, guide industry investments and help governments improve the regulatory framework. The goal of NEXTT is finding ways to integrate systems and improve operations in the most secure, effective and sustainable manner for the benefit of passengers and the industry. 

“Passengers have told us that they are looking to technology to improve their travel experience. That is what we are trying to deliver in cooperation with airports. Through our NEXTT initiative with ACI we aim todeliver a seamless curb-to-gate experience for passengers.But industry can’t achieve this alone. Government support is essential to create the correct regulatory environment so the industry can fully transform,” said Nick Careen, IATA Senior Vice President Airport Passenger Cargo & Security.

The 2019 survey results were based on 10,877 responsesfrom passengers across 166 countries.

Download the highlights of the GPS 2019. Get information on how to purchase the GPS 2019 full report

15 October 2019 (Warsaw) – The International Air Transport Association (IATA) called on governments and industry to work together to make the best use of modern technology to put the passenger at the center of the journey and to achieve greater efficiency from infrastructure.

The call came during the opening address by Alexandre de Juniac, IATA’s Director General and CEO, at the IATA Global Airport and Passenger Symposium (GAPS) in Warsaw. 

Passenger First Approach 
To improve the passenger experience, technology options should focus on what the passenger wants. The 2019 IATA Global Passenger Survey noted strong preferences by travelers for technology to enable them to track their baggage in real time and to expedite their journey through the various airport processes.

The industry has solutions for both these passenger expectations—the One ID initiative, and RFID for baggage tracking. Both need the support of stakeholders, including governments.

IATA’s One ID initiative is helping the industry to transition towards a day when passengers can move from curb to gate using a single biometric travel token such as a face, fingerprint or iris scan.

“Biometric technology has the power to transform the passenger experience. Airlines are strongly behind the One ID initiative. The priority now is ensuring there is regulation in place to support the vision of a paperless travel experience that will also ensure that their data is well protected,” said de Juniac. 

On baggage, airlines and airports are working together to implement tracking at key journey points, such as loading onto and off-of aircraft (Resolution 753). In June, airlines committed to the global deployment of Radio Frequency Identification (RFID) for baggage tracking.

“Implementation of RFID has seen some good progress, especially in China where the technology has been thoroughly embraced. In Europe several airlines and airports are successfully working together to introduce RFID, notably Air France at Charles de Gaulle Airport in Paris. Industry needs to be reminded that in addition to meeting our customers’ expectations, implementation of RFID will help reduce the USD2.4 billion cost to airlines from mishandled bags,” said de Juniac.

Infrastructure 
Infrastructure will also play a key role in meeting customer expectations. Developing infrastructure that can cope with future demand, without relying on ever-bigger airports, is essential. In cooperation with Airports Council International (ACI), the NEXTT (New Experience Travel Technologies) initiative explores important changes in technology and processes to improve operationalefficiency and the customer experience.

Among its 11 work streams, NEXTT is examining several options, including the potential to:• Increase off-site processing, which could reduce or even eliminate queues. • Use artificial intelligence and robotics to more efficiently use space and resources. • Improve data sharing among stakeholders to enhance efficiency. 

“Accommodating growth by building bigger and bigger airports will be challenging from a public policy perspective. NEXTT provides a major opportunity to focus on using the latest industry technology standards for a sustainable future. We look forward to seeing Poland take a leadership role in delivering the NEXTT vision with the construction of Warsaw’s new airport- Solidarity Transport Hub. It’s the European Union’s first greenfield airport in over a decade,” said de Juniac.

LOT Polish Airlines 
The CEO of LOT Polish Airlines, Rafał Milczarski, who also spoke at the event, reinforced the need for industry transformation using new technologies to ensure a sustainable future for aviation and how Warsaw’s new airport would support this vision. 

“As Poland’s flag carrier and the leading airline in CEE, we believe that European aviation needs significant transformation and we opt for industry that is fair for all. For airlines to remain competitive and sustainable and to respond to growing passenger demand, it is crucial to implement solutions which will be based on cutting-edge technologies. Poland and LOT will play an important role in shaping the future of the aviation industry in Central and Eastern Europe thanks to investment in the future hub – CPK (Solidarity Transport Hub). The multimodal project is addressing both the industry’s challenges and passengers’ needs by setting new standards in safety control, carbon reduction by use of SAF and artificial intelligence to manage airport operations, while ensuring shorter MCT and a seamless journey. The opportunity to build a hub airport from scratch with the participation of IATA, global leaders and industry experts will help us to be light years ahead compared to where we are now’” saidMilczarski.

Building a Sustainable Future 
De Juniac also addressed two key and timely issues for the industry’s future:• Gender Balance: De Juniac called for airlines to support the recently launched 25by2025 Campaign.“Global air connectivity is delivered for people by people. We need a diverse workforce that has the training and skills for an increasingly digital and data-driven world. We will not have the capacity needed for the future if we don’t fully engage the potential of women in the workforce at all levels,” said de Juniac. 

The 25by2025 Campaign is a voluntary program to address the airline industry’s gender imbalance. Participating airlines commit to increase the number of women at senior levels and in key positions by 25% or to a minimum of 25% by 2025. 
• Managing Climate Change 
“Airlines have long recognized sustainability as key to our license to grow and spread the benefits of global connectivity, benefits which are linked to 15 of the 17 UN Sustainable Development Goals,” said de Juniac.  

For over a decade, industry has had a target to cap emissions from 2020. This goal is secured by the Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA) which was agreed at ICAO in 2016 and reaffirmed at ICAO’s 40^thAssembly earlier this month. 

By 2050 the industry target is to cut net CO2 to half of 2005 levels. Already emissions from the average journey are half what they were in 1990. Sustainable aviation fuels (SAF) offer the biggest and most practical opportunity to cut carbon. But governments must develop a supportive policy framework to realize the potential of SAF.

Read Alexandre de Juniac’s speech

– IATA –

10 October 2019 (Geneva) – The International Air Transport Association (IATA) announced global passenger traffic data for August 2019 showing that demand (measured in total revenue passenger kilometers or RPKs) climbed 3.8% compared to the year-ago period. This was above the 3.5% annual increase for July. August capacity (available seat kilometers or ASKs) increased by 3.5%.Load factor climbed 0.3% percentage point to 85.7%, which was a new monthly record, as airlines continue to maximize asset use. 

“While we saw a pick-up in passenger demand in August compared to July, growth remains below the long-term trend and well-down on the roughly 8.5% annual growth seen over the 2016 to Q1 2018 period. This reflects the impact of economic slowdowns in some key markets,uncertainty over Brexit and the trade war between the US and China. Nonetheless, airlines are doing a great job of matching capacity to demand. With passenger load factors reaching a new high of 85.7% this is good for overall efficiency and passengers’ individual carbon footprint,” said Alexandre de Juniac, IATA’s Director General and CEO.

International Passenger Markets

August international passenger demand rose 3.3% compared to August 2018, improved from a 2.8% year-over-year growth achieved in July. With the exception of Latin America, all regions recorded increases, led by airlines in Africa. Capacity climbed 2.9%, and load factor edged up 0.3 percentage point to 85.6%.

Asia-Pacific airlines’ August traffic increased 3.5% compared to the year-ago period, which was an acceleration compared to a 2.6% rise in July. However, this remains well below the long-term average growth rate of around 6.5%, reflecting slowing economic growth in India and Australia as well as the impact of trade disputes. Capacity rose 3.9% and load factor slid 0.4 percentage point to 82.8%.

European carriers saw August demand climb 3.7%year-to-year, fractionally up over a 3.6% increase for July. Capacity rose 3.4%, and load factor climbed 0.2 percentage point to 89.0%, which was the highest among regions. Slowing economic growth in key markets such as the UK and Germany, as well as uncertainties and disparate business confidence outcomes are behind the softer conditions for the continent’s air carriers.

Middle Eastern airlines posted a 2.9% traffic increase in August, which was an increase from a 1.7% rise in July. While this was better than the average of the past twelve months, it remains far below the double-digit growth trend of recent years. Falling business confidence in parts of the region, combined with some key airlines going through a process of structural change and geopolitical tensions are all likely to be contributing factors. Capacity increased 1.3%, with load factor rising 1.3 percentage points to 82.4%.  

North American carriers’ international demand rose 2.5% compared to August a year ago, up from a 1.4% increase in July. Capacity rose 1.3%, and load factor grew by 1.0 percentage point to 88.3%. As with the Middle East and Asia Pacific, this performance represents an improvement from July, but remains relatively soft compared to long-term norms, most likely reflecting trade tensions and slowing global demand.

Latin American airlines experienced a 2.3% demand increase in August compared to the same month last year, down from a 4.0% annual growth in July.Argentina’s financial and currency crises, combined with challenging economic conditions in Brazil and Mexico, contributed to the depressed performance. Capacity fell 0.3% and load factor surged 2.1percentage points to 83.9%.

African airlines’ traffic climbed 4.1% in August, up from 3.2% in July. This solid performance comes after South Africa – the region’s second largest economy –returned to positive economic growth in Q2 2019.Capacity rose 6.1%, however, and load factor dipped 1.4 percentage points to 75.6%.

Domestic Passenger Markets

Demand for domestic travel climbed 4.7% in Augustcompared to August 2018, unchanged from the previous month. Capacity rose 4.6% and load factor increased 0.1 percentage point to 85.9%.

Australian airlines’ domestic traffic slipped 0.4% in August compared to August a year ago, which was a reversal from a 0.7% annual increase in July. Economic growth in Australia slipped to its lowest level in several years during the second quarter.

Russian airlines saw domestic traffic climb 6.0% in August, down from 6.8% growth in July and below the long-term average growth rate in the market of around 10%.

The Bottom Line

The 40^th Assembly of the International Civil Aviation Organization (ICAO) ended last week with significant progress made by governments in support of the industry’s environmental goals. The Assembly passed a resolution that reaffirmed and strengthened its support for the successful implementation of the Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA)—the world’s first global carbon offsetting scheme—that begins in 2020. It also directed the ICAO Council to report to the next Assembly on options for the adoption of a long-term aspirational goal for reducing carbon emissions from international aviation.

“It’s been 10 years since the aviation industry agreed a long-term goal to cut aviation emissions to half the levels of 2005 by 2050. This Assembly marks the first time that ICAO member states have agreed to consider a long-term goal for governments to reduce aviation emissions—a move that is strongly welcomed by airlines, who recognize that sustainability is critical to earning aviation’s license to grow and to continue spreading its many economic and social benefits.

“From 2020—with the help of CORSIA—the sector’s growth will be carbon-neutral. And with the strong support of governments in areas such as commercializing sustainable aviation fuels and improving the efficiency of air traffic management, we will continue working toward our long-term goal,” said de Juniac.

For more information, please contact: 

Corporate Communications

Tel: +41 22 770 2967

Email: corpcomms@iata.org

Notes for Editors:• IATA (International Air Transport Association) represents some 290 airlines comprising 82% of global air traffic.• You can follow us at https://twitter.com/iata for announcements, policy positions, and other useful industry information.• All figures are provisional and represent total reporting at time of publication plus estimates for missing data. Historic figures are subject to revision.• Domestic RPKs accounted for about 36% of the total market. It is most important for North American airlines as it is about 66% of their operations. • Explanation of measurement terms:o RPK: Revenue Passenger Kilometers measures actual passenger traffico ASK: Available Seat Kilometers measures available passenger capacityo PLF: Passenger Load Factor is % of ASKs used.• IATA statistics cover international and domestic scheduled air traffic for IATA member and non-member airlines.• Total passenger traffic market shares by region of carriers in terms of RPK are: Asia-Pacific 34.5%, Europe 26.8%, North America 22.3%, Middle East 9.2%, Latin America 5.1%, and Africa 2.1%.

03 de outubro de 2019 – A Associação Internacional de Transporte Aéreo (IATA) realiza nessa semana, em São Paulo, um workshop sobre plano de prevenção às condições climáticas desfavoráveis (Severe Weather Avoidance Plan – SWAP) para a Área de Controle Terminal (TMA) São Paulo.O evento, conduzido por um especialista da Administração Federal de Aviação dos Estados Unidos (FAA), tem como objetivo desenvolver um plano que permita a mitigação dos atrasos e ineficiências gerados pela meteorologia adversa e contará com a participação de representantes de empresas aéreas, Associação Brasileira das Empresas Aéreas (ABEAR) e o Departamento de Controle do Espaço Aéreo (DECEA).”A expectativa é que tenhamos um melhor gerenciamento dos pousos e decolagens em Guarulhos já no próximo verão, com a adoção de medidas simples de coordenação entre controladores de tráfego aéreo, meteorologistas e empresas aéreas. Entre essas medidas, destacamos a utilização de rotas alternativas que evitem as formações meteorológicas mais pesadas e a aplicação de ferramentas já disponíveis no âmbito Órgãos de Controle de Tráfego Aéreo, Meteorologia e Empresas Aéreas”, afirma o Diretor Assistente de Segurança e Operações de Voo da IATA, Julio Pereira. – IATA –

Sobre a IATAA IATA (Associação Internacional de Transporte Aéreo) representa cerca de 290 empresas aéreas que abrangem 82% do tráfego aéreo global. Para mais informações sobre a IATA visite www.iata.org.